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Customer Service
- Shipping & Delivery
- All orders are shipped within 48 hours Monday - Friday 8am - 5pm. A carrier/shipping choice will be presented to you on the checkout page. If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
- Privacy & Security
- This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. - Returns & Replacements
- Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Phone: (616) 712-6672
Fax (616) 773-1838 - Please email info@ladyofthelakescandles.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Lady of the Lakes Candle Company
Returns Department Tracking #
10470 N. Neff Rd.
Edmore, MI 48829 - Include in your package a signed letter stating the reason for your return and the original receipt.
Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. - Phone: (616) 712-6672
- Accepted Methods of Payment
- Credit Card (Visa, Master Card, American Express, Discover), PayPal, Money Order, Business Check